REFUND
POLICY.

1. REQUEST WINDOW

You may request a refund for a Surf: Ultimate digital cosmetic within 14 days of purchase. This policy supplements any non-waivable consumer rights available where you live.

2. HOW TO REQUEST A REFUND

Email support@surfultimate.com with the email address used for your Surf: Ultimate account and the purchase receipt or transaction identifier. Do not send full card or bank-account numbers.

3. WHAT HAPPENS AFTER APPROVAL

Approved refunds are returned to the original payment method. The refunded cosmetic will be removed from the associated game account. Banks and card issuers control how long the refund takes to appear.

4. DELIVERY OR BILLING PROBLEMS

Contact us promptly about duplicate charges, unauthorized purchases, or items that were not delivered correctly. We will investigate and provide a replacement, correction, or refund as appropriate.

5. ABUSE

We may deny requests involving fraud, repeated refund abuse, or a material violation of our Terms, except where a refund is required by applicable law.

6. CANCELLATIONS

Surf: Ultimate does not currently offer recurring subscriptions, so there is no recurring plan to cancel. Optional cosmetics are one-time purchases.

7. CONTACT

For purchase or refund assistance, email support@surfultimate.com.