REFUND
POLICY.

1. THE BASIC RULE

Because a purchased cosmetic is delivered to the account immediately, we do not offer change-of-mind refunds after delivery. This rule does not limit any refund, cancellation, or warranty right that applicable law does not allow you to waive.

2. IMMEDIATE DIGITAL DELIVERY

Before Stripe/Link checkout opens, the game asks you to request immediate delivery and acknowledge that delivery may end any statutory withdrawal or cancellation right that the law allows you to waive. The game records the version and time of that acknowledgment. If local law preserves a right despite that acknowledgment, that right still applies.

3. PROBLEMS WE WILL CORRECT

Contact us about a duplicate charge, unauthorized charge, failed delivery, incorrect product, incorrect amount, or other billing error. We will investigate and provide the missing item, correct the account or charge, or issue a refund as appropriate. Stripe/Link may also issue a refund where its Managed Payments rules or applicable law require one.

4. HOW TO GET HELP

For an in-game item or entitlement problem, email billing@surfultimate.com with the Surf: Ultimate account email, product name, purchase date, and Stripe/Link receipt or transaction identifier. Do not send a full card or bank-account number. For transaction support, you may also use the order tools or contact route shown on the Stripe/Link receipt.

5. AFTER A REFUND OR REVERSAL

Approved refunds return to the original payment method. The refunded purchase's cosmetic entitlement is removed from the game account. An item remains owned if a different, unrefunded purchase independently grants it. Payment providers and banks control how long funds take to appear.

6. UNAUTHORIZED PURCHASES AND DISPUTES

Report suspected unauthorized activity promptly to Stripe/Link and billing@surfultimate.com. Managed Payments handles transaction fraud and disputes. A chargeback or payment reversal may suspend or remove the related entitlement while the transaction is reviewed. Fraudulent or abusive refund activity may lead to account restrictions, except where action would conflict with mandatory law.

7. NO SUBSCRIPTIONS

Surf: Ultimate offers one-time cosmetic purchases and no recurring subscription at launch, so there is no recurring plan to cancel.

8. CONTACT

Billing: billing@surfultimate.com
General support: support@surfultimate.com
Mail: Ideate LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.